mabosplay Privacy Policy

This page describes what we collect when you use mabosplay and how we keep that data protected. When you create an account, deposit funds, play games, or withdraw winnings, we collect information necessary to verify your identity, process payments, and comply with applicable law. We store this data on encrypted servers and do not sell your information to third parties unrelated to service delivery.

We at mabosplay are transparent about how we use your data. Your email, phone number, and identity documents are used only for account recovery, payment processing, and anti-fraud checks. Your game history and transaction log are retained so you can review your account activity at any time. Cookies track your login session and game preferences — you can disable non-essential cookies in your browser settings without affecting core functionality.

This policy applies to all mabosplay users regardless of location. If you have questions about your data or wish to request deletion, contact our support team in English via in-app chat, email, or phone during business hours in Southeast Asia.

Data We Collect on mabosplay

We collect the following information when you use mabosplay: your email address, password hash, phone number, legal name, date of birth, and identity document number (KTP or equivalent). During account verification (KYC), we collect a photo of your ID and proof of residence (utility bill, tenancy agreement, or similar). These documents are stored encrypted and deleted after verification is complete, unless we are legally required to retain them.

Every game spin, sports bet, or live-dealer session is logged with the date, time, stake amount, result, and your balance before and after. This allows you to review your complete transaction history in your dashboard. We also collect information about your device (operating system, browser type, IP address) for security purposes — this helps us detect unauthorized login attempts and fraud.

If you contact our support team, we retain a record of your conversation, including the date, topic, and resolution. This allows us to provide consistent support if you follow up on the same issue.

Identity data

Legal name, date of birth, ID number, and document photos. Used for KYC verification and account recovery only.

Payment data

Transaction IDs, amounts, payment method type, and settlement status. Never includes your e-wallet credentials or bank account numbers.

Game activity

Every spin, bet, or live session is logged with stake, result, and balance. Retained indefinitely for your account history.

Device and session data

IP address, browser type, operating system, and login timestamps. Used for security and fraud detection only.

How We Use Your Data on mabosplay

We use your identity data to verify your account and comply with Know Your Customer regulations required by law in all jurisdictions where we operate. Your phone number is used for two-factor authentication (OTP) during login and withdrawal. Your email is used for account recovery and service notifications (e.g., withdrawal confirmation).

We use your game activity data so you can review your history, calculate your overall spending, and understand your results over time. This data is never shared with third parties or used for marketing. We do not use your data to predict your future behavior or target advertisements to you.

We use device and session data to protect your account from unauthorized access. If we detect a login from an unusual location or device, we may ask for additional verification (OTP). We also use this data to investigate account takeover attempts and prevent fraud.

Third-Party Processors and mabosplay

We work with a game provider for slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer games (blackjack, roulette, baccarat, Dragon Tiger). These providers see your user ID and stake amounts but do not see your email, phone, or payment data. They may retain game session data according to their own privacy policies.

We may use a third-party email service to send login confirmations and transaction receipts. That service sees only your email address and does not store other personal data. We may also use analytics software to track site performance — this software collects anonymized data (page views, session duration) but does not track individual users.

Our servers may be located outside your jurisdiction (e.g., in Singapore, Malaysia, or the Philippines). This means your data may cross international borders. However, all data is encrypted in transit and at rest, and we ensure that third-party processors comply with international data protection standards.

We at mabosplay do not sell your data, do not use it for marketing, and do not share it beyond what is necessary to deliver payment processing and account security.

Your Rights and Choices on mabosplay

You have the right to access your data at any time. Log into your mabosplay dashboard to view your profile, account verification status, transaction history, and game activity. You can download a copy of your complete transaction history in a CSV or PDF format by contacting our support team.

You have the right to correct your data if it is inaccurate. If your registered name or phone number has changed, contact our support team to update your account. You may need to re-verify your identity if the change affects your KYC status.

You have the right to restrict how we use your data. For example, you can disable marketing emails in your account settings (though we rarely send marketing emails). You can disable non-essential cookies in your browser settings. However, you cannot disable essential cookies (session, login, security) without losing access to your account.

Cookies and Tracking on mabosplay

We use cookies to maintain your login session on mabosplay. Without session cookies, you would be logged out after each page refresh. We also use cookies to remember your game preferences (theme, default bet size, favorite games). These are essential cookies — disabling them will prevent mabosplay from functioning.

We may use analytics cookies to track page views, session duration, and which games are most popular. This helps us improve the user experience. These cookies do not track individual users — they provide aggregate statistics only. You can disable these cookies in your browser settings without affecting core functionality.

Third-party payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may place their own cookies on your device when you deposit. We do not control these cookies. Review those providers' privacy policies to understand their tracking practices.

Data Retention and Deletion on mabosplay

We retain your identity data indefinitely for account recovery and legal compliance. We retain your payment records and game history for a minimum of seven years as required by anti-money-laundering and tax regulations in the jurisdictions where we operate. After seven years, we may delete game history but retain payment records for longer if legally required.

If you close your account, we flag your profile as inactive but retain your data for the retention periods above. You cannot delete your account immediately — you must contact our support team to request account closure. We will confirm your identity and process the closure within 5 business days.

If we suspect fraudulent activity on your account, we may retain all data indefinitely for investigation and legal proceedings, even after you request deletion.

Security and Encryption on mabosplay

All data transmitted between your device and mabosplay servers is encrypted using HTTPS (TLS 1.2 or higher). Your password is hashed using a one-way algorithm — we cannot decrypt it or see what your password is. If you forget your password, we send you a secure reset link via email.

Your data at rest (stored on our servers) is encrypted using AES-256 or equivalent. Access to your data is restricted to mabosplay staff who require it for their role (e.g., support agents for account recovery, finance team for payment reconciliation). All staff sign confidentiality agreements.

We conduct annual security audits by independent third-party firms. We maintain incident response procedures in case of data breach — if we detect unauthorized access to your data, we notify you via email within 72 hours and inform relevant authorities as required by law.

Contact Us About Privacy on mabosplay

If you have questions about this privacy policy, wish to request your data, or want to report a privacy concern, contact our support team in English via in-app chat, email, or phone. We are available during standard business hours in Southeast Asia (typically 9 AM–6 PM, Monday to Friday). Response time is under 2 hours for urgent privacy issues.

If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data is protected under the same policy regardless of your location. We maintain the same security and privacy standards across all regions. For data deletion requests or privacy-related issues, provide your registered email and identity document number so we can verify your identity before processing your request.

This privacy policy is effective as of the date shown at the bottom of this page. We may update this policy from time to time — we will notify you via email if material changes occur.